Confident Leadership empowers leaders to inspire and guide others with authority, emotional intelligence, and self-awareness. This pillar provides the essential skills to develop a strong leadership presence, navigate complex situations, and maintain a balance between assertiveness and empathy. Leaders will learn to embody authenticity, professionalism, and resilience, creating a lasting impact.  

Modules

Module 1: Foundations of Leadership  
Discover the core principles of leadership, focusing on personal presence, professionalism, and emotional intelligence, essential for leading with confidence.  

• Leadership values – personal and business values  
• Emotional Intelligence & Ego Balance   
• Showing and Owning Authority   
• Getting comfortable with visibility and public perceptions  
• Mindset, Self-Talk, and What Others Hear/See   
• Integrity in Leadership – Walking the Talk   
• Styles of Leadership, and best fit for your industry  
• Professionalism – the Little Things That Make the Difference  
• Self-Care and burnout prevention  

Module 2: Recognising Leadership Potential  
Identify and cultivate leadership potential using Whole Brain Leadership and personality insights to develop well-rounded, effective leaders.  

• Whole Brain Leadership (HDMI)  
• Understanding Personalities and behaviours  
• Introverts and Extroverts   
• Use of HDMI Profiling Tools  

Module 3: Stepping Up  
Learn how to nurture team growth, leverage strengths, and navigate team dynamics to build supportive, high-performing teams.  

• Growing Teams  
• Working to Strengths  
• Surfing the Waves of Teams  
• Supportive leadership for psychological safety  

Module 4: Day-to-Day Leadership  
Equip yourself with practical strategies for handling daily leadership challenges, from mistakes and triggers to crisis communication and organisational support.  

• Getting It Wrong – Mistakes and How to Deal with Them   
• Dealing with Failure  
• Difficult behaviour – Disrespect, Lack of Organisation, Emotional Outbursts, Lack of Organisational Support  
• Recognising and handling Triggers and Danger Zones   
• Recognising Increase of Challenge   
• Seeking Help  
• Communicating in Crisis – Stakeholders, Customers, and Team  
• Training teams and onboarding new people  
• Finance – why it’s not someone else’s problem  
• Target, Goal, and KPI Setting and accountability  
• Recognition of progress and success  
• Meetings and Processes  

Learning Outcomes  

By applying the learnings from the Confident Leadership pillar, you will:  

• Get better results from your team  
• Grow team and individual engagement  
• Decrease absenteeism and increase productivity  
• Develop a strong, authentic leadership presence.  
• Master various leadership styles and understand when to apply each.  
• Balance authority with empathy, ensuring a respectful and productive work environment.  
• Cultivate emotional intelligence for improved decision-making.  
• Enhance professionalism and maintain consistency in your leadership approach.  
• Strengthen self-care practices to sustain long-term leadership effectiveness.  
• Understand and leverage personality and behavioural differences within your team.  
• Increase visibility and influence in public and within your organisation. 
  

Effective communication is the foundation of leadership, enabling the clear conveyance of ideas, building trust, and fostering collaboration. This pillar focuses on mastering essential and advanced communication techniques, ensuring that leaders engage in clear, respectful, and impactful interactions, enhancing team dynamics and driving organisational success. 

Modules

Module 1: Communication Basics  
Learn the essentials of effective communication, from understanding the "why" behind your message to using non-verbal cues and aligning your values with your communication style. 

• Identifying the Why  
• Values Alignment  
• Blocks – Where It Goes Wrong and Why  
• Channels – VAK  
• How Thinking and Thinking Styles (HBDI) Affects Communication  
• Concise and Precise – when they are best 
• Mehrabian Theory Explained  
• Non-verbal communication - friend or foe? 
• Written vs. Spoken messaging 
• Confirming Understanding 
• Forgotten Art of Responding – Even If It’s a No 
• Confidence, Ego, and Arrogance and how they affect communication 

Module 2: Conversational Intelligence (CIQ) 
Explore advanced communication strategies that build trust, foster collaboration, and ensure everyone’s voice is heard. Learn to engage in meaningful, productive conversations. 

• What is CIQ? 
• Establishing Rules of Engagement and Setting Boundaries 
• Building Trust 
• Upleveling conversations 
• Breaking down assumptions  
• Speaking to Be Heard 
• Conversational Dashboard 
• Collaborative Communication – Facilitation of Everyone Being Heard 
• The value of Divergence and Co-Creation 
• Creating We – a truly connected space for innovation 

Module 3: Dealing with Awkwardness 
Equip yourself with the skills to navigate difficult conversations and handle awkward situations with courage, respect, and effective communication techniques. 

• The courage to speak up 
• Stating Your Case  
• Saying "No" Politely but Firmly  
• Assertive vs Aggressive Conversation 
• Being Wrong and Giving Ground 
• The art of the Sincere Apology 
• Approaching Difficult Conversations 
• Respectful Disagreement 
• Acknowledgement and Validation  
• Finding common ground 
• Giving Feedback 
• Swearing and Its Effect in the Workplace 
• Talking About Taboos 

Learning Outcomes

By applying the learning form the Communication pillar, you will:

• Master the fundamentals of clear and concise communication. 
• Understand and overcome common communication blocks and challenges. 
• Connect on a deeper level and build trust for highly effective business relationships 
• Develop skills to use non-verbal cues effectively and align your communication with your core values. 
• Enhance your ability to build trust and facilitate meaningful conversations in both personal and professional contexts. 
• Learn to navigate and resolve difficult conversations with confidence and respect. 
• Improve your ability to communicate assertively, while maintaining empathy and professionalism. 
• Gain tools to foster collaborative environments where all voices are heard and valued. 
• Strengthen your conversational intelligence, so your team embraces innovation and co-creation. 

Diversity and difference are essential for driving innovation and building an inclusive workplace. This pillar emphasises recognising and addressing bias, embracing diverse perspectives, and enhancing communication across varied teams. By fostering inclusivity, we ensure all voices are heard, respected, and valued, leading to stronger, more collaborative outcomes. 

Modules

Module 1: Diversity & Difference 
Explore the dynamics of diversity and difference, including recognising and addressing bias, fostering inclusive conversations, and leveraging diverse perspectives for stronger outcomes. 

• What is Bias and Its Forms 
• How Bias Happens 
• Unmasking Bias 
• Embracing Diversity 
• Bridging Conversations 
• Diverse Communication 
• Profiling for Understanding 
• Team facilitation to build bonds 

Learning Outcomes

By applying the learnings from the Diversity & Difference pillar, you will: 

• Understand the various forms of bias and how they manifest in the workplace. 
• Learn techniques for unmasking and addressing bias to foster a more inclusive environment. 
• Embrace diversity by recognising and valuing different perspectives and experiences. 
• Develop skills to bridge conversations across diverse groups, ensuring open and respectful dialogue. 
• Enhance your ability to communicate effectively with diverse teams, promoting collaboration and innovation. 
• Gain insights into profiling tools that help in understanding and appreciating individual differences. 
• Create actionable strategies for achieving inclusive and diverse outcomes within your organisation. 

Leading through change demands resilience, adaptability, and effective communication. This pillar equips you with the mindset and tools to navigate transitions successfully, ensuring your team remains aligned, engaged, and productive in evolving environments. 

Modules

Module 1: Emotional Resilience and Mindset  
Build a strong foundation by developing the right mindset and emotional
resilience to lead effectively through periods of change. 

• Mindset  
• Dancing with Fear  
• Introducing the Amygdala – Your Centre for Processing Emotions  
• Conscious Competence  
• Reframing 
• Removing Angst 
• Giving Ground  
• Acceptance 

Module 2: Effective Communication and Engagement 
Master the art of communicating change and engaging your team and stakeholders,

ensuring everyone is aligned and committed to the transition. 

• Communicating Change 
• Communicating the Need and the Process 
• Engage the Team and Stakeholders – Getting Them on Board 
• Training and Induction 
• Involving Others in the Change 

Module 3: Managing the Practicalities of Change 
Learn practical strategies to implement change, address resistance, and establish

new habits and processes within your organisation. 

• Process of Change 
• Forming New Habits 
• Identifying and Dealing with Resistance 
• Discipline and Accountability 

Learning Outcomes

By applying the learnings from the Leading Through Change pillar, you will: 

• Develop a resilient and adaptable mindset to lead confidently through change. 
• Learn techniques to reframe challenges, manage fear, and maintain emotional balance during transitions. 
• Gain a deep understanding of how emotions impact decision-making and leadership, with tools to manage them effectively. 
• Master the skills of communicating change clearly and engaging your team and stakeholders to foster collective commitment. 
• Understand the practical steps required to implement change successfully, from training and induction to managing resistance. 
• Learn to establish new habits and maintain accountability during periods of change, ensuring that your team remains focused and productive. 

Mastering presentation skills is essential for effective communication and leadership. This pillar equips you with the techniques to deliver clear, engaging, and persuasive presentations. You'll learn to captivate your audience, handle challenges, and strategically plan your content, ensuring impactful delivery and meaningful engagement.  

Modules

Module 1: Core Presentation Techniques
This module focuses on developing the foundational skills necessary for delivering a clear, engaging, and well-structured presentation, utilising both verbal and non-verbal communication techniques  
  

• Presence: The tiny things that make people stop and take notice when you stand to speak.  
• Voice and Projection: Learn how to use your voice effectively to engage your audience, ensuring clarity, volume, and modulation.  
• Body Language: Understand the importance of body language in communication, including gestures, posture, and eye contact, to enhance your presentation.  
• Words and Structure: Master the art of structuring your words for maximum impact, ensuring your message is clear, logical, and compelling.  
• Using Audio-Visuals: Discover when and how to use audio-visual aids effectively to support and enhance your presentation.
   

Module 2: Engaging the Audience  
This module is designed to equip you with the skills needed to actively engage and manage your audience, ensuring participation, handling challenges, and making the most of the collective knowledge in the room  
  

• Workshopping: Explore what workshopping is, when to use it, and how to facilitate interactive sessions that involve the audience.  
• Facilitation: Learn the skills necessary for effective facilitation, including when and how to use it to encourage participation and collaboration.  
• Answering Questions: Develop strategies for handling questions during your presentation, ensuring you respond confidently and accurately.  
• Handling Objections and Working with Difficult Audiences: Gain techniques for managing objections and difficult audience members, maintaining control, and turning challenges into opportunities.  
• Cultural Considerations When Presenting: Understand the importance of cultural awareness in presentations and how to tailor your approach to diverse audiences.  
• Harnessing the Knowledge in the Room: Learn how to draw on the expertise of your audience to enrich the presentation and create a more dynamic learning environment.  

Module 3: Preparation and Setup  
This module provides practical guidance on how to prepare for a presentation, from understanding your audience's learning needs to setting up the environment and managing content delivery.  
  

• Environmental Setup: Master the logistics of setting up the presentation environment to optimise audience engagement and minimise distractions.   
• Personal Presentations and Distractions: Recognise and manage personal presentation habits that could distract your audience, ensuring a polished and professional delivery.  
• Explaining What is to Come: Develop techniques for previewing your presentation, setting clear expectations, and keeping your audience engaged throughout.   
• Learning Styles and Thought Processes: Understand different learning styles and thought processes and learn how to tailor your presentation to meet the needs of your audience.  
• Learning Stacks: Discover how to layer and sequence information effectively to facilitate learning and retention.  
• How Much is Too Much in a Presentation: Learn to balance content and timing to avoid overwhelming your audience while still delivering key messages effectively.   
• Handouts and Extra Information: Learn the value of providing handouts and additional resources to support your presentation and reinforce learning.  

Module 4: Strategic Presentation Planning  
This module focuses on the strategic aspects of presentation planning, from crafting compelling titles and defining objectives to structuring content for maximum persuasive impact.  
  

• Who is in Your Audience – Knowing the Room: Learn how to analyse your audience to tailor your presentation to their needs, interests, and expectations.   
• What’s Your Desired Outcome: Clarify your objectives before you begin, ensuring that every aspect of your presentation is aligned with your desired outcomes.   
• Stating Aims and Outcomes – Why and How to Deliver: Discover the importance of stating your presentation’s aims and outcomes upfront and how to communicate them effectively.   
• The Power of a Great Presentation Title: Understand the impact of a compelling title in drawing your audience's attention and setting the tone for your presentation.  
• Structure – Why, Stats, Emotional Impact, and Process: Learn how to build a persuasive presentation by combining logical structure, statistical evidence, emotional appeal, and clear processes.  
• Structuring Persuasion in Your Presentation: Master the art of persuasive communication, structuring your presentation to influence and inspire your audience.  

Learning Outcomes 

By applying the learnings from the Presentation Skills pillar, participants will be able to:  
  

• Enhance presentation delivery skills, including voice projection, body language, and the effective use of audio-visual aids, to create impactful and engaging presentations.  
• Develop audience engagement techniques through facilitation, workshopping, and managing difficult interactions, ensuring active participation and positive outcomes.  
• Tailor presentations to diverse audiences, considering cultural differences, learning styles, and thought processes to maximise effectiveness.  
• Master the logistics of presentation setup and personal presentation habits to minimise distractions and optimise the learning environment.  
• Plan strategically for presentations, from crafting compelling titles to structuring content for persuasion and achieving desired outcomes.